SparkyMinis Media-Tech LLP ("we", "us") built Sparky Contacts. This policy explains what data we collect, why, and how we handle it, in line with India's Digital Personal Data Protection Act (DPDP Act, 2023) and general good practice for a business-to-business SaaS product.
1. What we collect
- Account data: name, email, phone (optional), organization details you provide during signup.
- Usage data: how you use Sparky Contacts (pages visited, features used, timestamps) to operate and improve the service. For each page view or action we record the page address (without anything after a question mark, except campaign tags such as utm_source if the link has them), the website you came from, the time, your IP address, the approximate city, region and country it points to, the network it belongs to, your browser type, language and time zone, and your screen size. We also mark visits that look automated (bots), and we use a daily-changing code made from your IP address and browser to count visitors without following anyone from one day to the next. When you are signed in, we may link this to your account. We keep it in our own database and do not sell it or use it for advertising. Our public pages do not count your visit if your browser sends Do Not Track or Global Privacy Control.
- Business data: the content you and your team create in Sparky Contacts (e.g. bookings, documents, customer records) to run the product for you. This remains yours, see our Terms of Service.
- Payment data: we do not store your card details. Payments are processed by Razorpay; we retain only transaction references and amounts, not card numbers. If your organization lets its customers pay invoices online, those payments run through the organization's own Razorpay account; we store the organization's API keys (the secret encrypted) and the reference and amount of each payment so the invoice can be marked paid.
2. How we use it
- To provide, maintain, and improve Sparky Contacts.
- To communicate with you about your account, billing, and product updates.
- To provide customer support.
- To meet legal and tax obligations (e.g. GST-compliant invoicing).
We do not sell your personal data.
3. Where it's stored
Sparky Contacts runs on global, managed cloud infrastructure. Backups are encrypted and retained on a limited schedule (see our Security page for specifics).
4. Sharing
We share data only with service providers who help us run Sparky Contacts (payment processing, email delivery, hosting) under contractual confidentiality obligations, or when required by law. See our Subprocessors page for the full, named list.
5. Your rights
You can access, correct, or request deletion of your personal data by contacting us. If you delete your account, we remove your personal data within a reasonable period, except where we're legally required to retain records (e.g. billing/tax history).
If you're in the European Economic Area or UK, GDPR gives you the same rights above under specific articles: access (Art. 15), rectification (Art. 16), erasure (Art. 17), and objection to processing for direct marketing (Art. 21), plus the right to lodge a complaint with your local data protection authority. We process your data under one of these lawful bases: performance of our contract with you (running Sparky Contacts), a legal obligation (e.g. tax records), our legitimate interest in keeping the service secure and reliable, or your consent (e.g. an optional marketing email), which you can withdraw at any time.
These requests are currently handled manually by contacting us, Sparky Contacts does not yet have a self-service data export or deletion tool.
6. Requesting your data or deleting your account
We built Sparky Contacts because we wanted software that treats the person using it with respect — and that includes respecting your right to leave, and to take your data's fate into your own hands. A deletion request isn't a formality routed into a queue; it's read and actioned by a real person on our team.
- General privacy questions or a data access request: [Contact us](https://sparkyminis.com/contact?from=Sparky Contacts)
- Delete your account and data: [Submit a deletion request](https://sparkyminis.com/contact?from=Sparky Contacts%20Data%20Deletion%20Request)
We aim to acknowledge every request within 2 business days and complete deletions within 30, usually faster. When we delete your data, we delete it everywhere we control it, not just what's visible to you in the product; the only exception is what we're legally required to keep (e.g. billing/tax records under India's Companies Act and GST rules), and even then only for as long as the law actually requires, never longer.
7. Cookies
See our Cookie Policy for details on the cookies we use.
8. Children
Sparky Contacts is a business tool not directed at children, and we do not knowingly collect data from anyone under 18.
9. Changes to this policy
We'll notify you of material changes to this policy via email or an in-app notice.
10. Contact
Privacy questions or requests: connect@sparkyminis.com.