Frequently asked questions
Everything you need to know before getting started with Sparky Contacts.
Getting started
What is Sparky Contacts? +
Sparky Contacts is a lightweight CRM — contacts, tags, deals, tasks, and an interaction log, all in one place.
Do I need a credit card to sign up? +
No — the Lite plan is free forever, no card required. You only pay when you choose to upgrade.
Can I import my existing contacts? +
Yes — import a CSV on any plan, and export your full list back out any time.
Billing & plans
What happens if I cancel a paid plan? +
Your plan stays fully active through the period you already paid for. It simply doesn't renew after that, and your account moves to the free Lite plan.
Do you offer refunds? +
No — all payments are final, including for unused time in a billing period. See our Refund & Cancellation Policy for full details.
Can I downgrade to a cheaper plan mid-cycle? +
Yes. Your current plan stays active until the period you already paid for ends, then switches to the lower plan at the next cycle — no partial refunds are issued for the difference.
What payment methods are supported? +
We accept all major cards, UPI, and net banking via Razorpay.
Product & support
Can I pull in contacts from another Sparky product? +
Yes, on Plus/Max — sync a baseline import from another Sparky product you already use, like SparkyTours' travelers.
How many contacts can I store? +
Every plan has a maximum contact count, with more room as you move up from Lite to Plus to Max.
Is my data secure? +
Yes — see our Security page for details on encryption, backups, and data isolation between organizations.
How do I get support? +
Use the Contact page, or reach out from inside the app's Inbox — every plan includes support.
Still have questions?
Contact Us